Shipping & returns
Shipping info
We ship products national wide.
We ship non-alcoholic ACCESSORIES (glassware, gifts, tools, etc.) to all 50 states and the District of Columbia!
Our product availability varies by state due to differing state regulations. At this time, we are not able to ship internationally. We do not ship to APOs, FPOs or P.O. boxes.
Uncle Fossil Wine&Spirits reserves the right to decline orders from resellers. UNCLE FOSSIL WINE&SPIRITS will not make any compensation for products damage in transit by FEDEX. Please go to the Fedex official website to appeal your order for compensation. Once your goods are shipped, there is no refund or cancellation of the order, the order will take effect within 2 hours after the order is placed, if you need to cancel the order please make sure to contact us within 1 hours. Please reject your package if it is damaged in transit. Los Angeles SAME DAY FREE DELIVERY over $500 - 12:00 noon as the cut-off, orders after 12:00 will be delivered before noon the next day. (LA $500+ Same-day free delivery is limited to guests within 3 miles from our stores.)
For more information, please refer to disclaimer: https://www.unclefossil.com/service/disclaimer/
Manage your order delivery
Need to change your shipping address? Want to put a delivery on hold, or request a specific delivery time? Use FedEx Delivery Manager, an easy, no-cost option offered by our shipping partner. It’s the most efficient way to manage delivery of your FedEx shipments. Or Email: [email protected]
Shipping a gift
We are happy to assist you with shipping our items as gifts. Please contact us by email: [email protected] prior. If the order includes wine, the recipient must be 21 years of age or older to accept the delivery.
Shipping to multiple addresses
Unfortunately, you cannot split one order to go to multiple addresses. Each address requires a unique order be placed.
Extreme temperatures
Uncle Fossil Wine&Spirits may hold a wine shipment during extremely hot weather to protect the quality of items purchased. These occurrences are most likely during summer months in southwestern states. When we temporarily hold your shipment, we’ll notify you by email.
Receiving a shipment
Upon delivery, our delivery partners will ask to see the receiver’s ID to ensure he or she is 21 or older. The receiver will also be required to sign for the order. If you are unable to be home, we will make two additional attempts to deliver your order, and then it will be held at the shipper’s distribution center. If you have questions about the status of your order or need to have it rerouted, please contact Customer Service: Email: [email protected]
Shipping options and rates
Our goal is to process and ship orders the same business day when received before 5 p.m. local time. Shipping orders placed after 5 p.m. local time will ship the following business day; those placed after 5 p.m. on Friday will ship the following Monday, regardless of delivery method.
The available options for shipping are: Overnight, 2-Day Air and Ground. In most cases we are shipping within the delivery state, which allows Ground shipping orders to deliver in one to two business days. Overnight and 2-Day Air delivers Monday-Friday only. Ground service includes delivery through Saturday.
The shipping rate will be based on the weight of the contents and the service selected for shipment. The rate for each selection will be reflected in your shopping cart and will update as items in the cart are added or removed.
Track your order
You may track the status of your orders by logging into your account on our website and selecting "Online order history" or “In-store purchase history.” Once your order leaves our fulfillment center, we will email you tracking information. This allows you to track your package as it travels to the delivery address. Remember, someone 21 years or older will need to sign for the package upon delivery.
Returns
Once your goods are shipped, there is no refund or cancellation of the order, the order will take effect within 2 hours after the order is placed, if you need to cancel the order please make sure to contact us within 1 hours.
FOR MORE LEGAL INFORMATION PLEASE VISIT DISCLAIMER AT
